Phone outages can come in many forms – PBX failure, service provider failure, infrastructure outages, etc. What do these issues have in common?
None of them are in your control. The one thing that is in your control is your business continuity plan.
Companies rely on their telephone and voice systems to maintain services and products to their customers. Yet many experience outages with no plans in place to ensure a speedy recovery.
Spiceworks recently conducted a survey on behalf of Cox Business with more than 300 U.S. IT professionals from companies with 20 to 99 employees to understand how they manage business continuity and redundancy around their current telephone and voice systems.
The study was eye-opening in that more than two-thirds of respondents have experienced phone or voice outages. And of that group, nearly 75% described the outages as severe enough to negatively affect their business. Surprisingly, despite the risk and ramifications, 60% of respondents admitted they do not have a redundancy plan in place.
For many companies, phone systems are the lifeline to their customers. Even with the Internet, companies still count on the phone as a quick and more personal means to communicate with customers who drive their business or depend on their products and services. But when the lines go down, employees turn to IT. And for a small or mid-sized company, the “IT department” can mean a team of one.
Therefore, a solid business continuity plan cannot only help maintain uptime to keep businesses running, it can also reduce the headaches and fires IT has to deal with when an outage occurs. This whitepaper takes a deeper look into the Spiceworks survey results and provides insights to the common causes of voice failures, how companies deal with voice outages today, and how to determine the right business continuity solution for your company’s telephone needs.
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