You arrive at your small business or startup, feeling the effects of your morning coffee jump-start and ready to tackle whatever the day might bring.
You turn on your computer, ready to pull up your never-ending to-do list, only to find that nothing’s working the way it should.
Perhaps you can’t access the internet, or malware has invaded your browser, or your top of the line wireless printer won’t print anything.
These are the things that can turn a good morning into a rapidly deteriorating day.
For the purposes of this article, let’s assume it’s an internet connectivity problem that’s giving you grief. The first thing you do is the most obvious – you ring your internet provider. You then spend the next who-knows-how-long being put on hold until the perfectly polite and helpful representative answers your call.
You patiently explain that:
“Yes, I have restarted my computer.”
“Yes, I have restarted the modem and router.”
You continue answering the same questions that you answered the last time you rang them. They run some tests, and decide that the problem is something else further down the line which is not within the scope of your internet provider support team.
Now you need to attack the problem from a different angle.
You can call your computer’s manufacturer or the software provider. You could try a techie friend or set up an appointment at the PC repair shop across town.
Whichever way you decide to tackle this, it’s a frustrating way to start your day.
And you know you’ll have to waste more time getting it fixed – which means time away from your customers and running your business – in other words, the other more important tasks of the day.
Mornings like this are why we created Cox Business Complete Care (CBCC).
Tech Support Services on the Market
Small businesses often struggle to figure out the best way to manage their tech needs without spending a fortune. Your options are limited, and you can consider yourself lucky if you have an IT person on staff. Often that’s luxury you just don’t have.
Local IT shops and big box stores with tech support are not always viable options. They’re usually expensive and require you to make an appointment and take all your equipment into the store. This only takes up more of your valuable time and usually leaves you without a computer for at least a day, usually more.
You could always try the DIY route. With good old YouTube, Yahoo Answers, and sites like them, there’s a lot of community-sourced resources that can help you identify the cause of your problem and then guide you towards a solution – assuming you can access the internet to look up these sites.
Even if you do find your answer this way, you’re trading time for money, and you might not always come out ahead in that trade.
Sure, you can probably work out the routine hiccups that come up, but what if the problem is in-depth? Or, what happens if you have additional employees and they have problems with their devices?
You’re investing your time and your team’s time with no guarantee that you’ll be able to get things back on track, not to mention all the stress involved with trying to repair it yourself.
One Number for Every Problem
Enter Cox Business Complete Care (CBCC) – A 24/7 USA-based remote helpdesk solution.
The biggest benefit of CBCC is you have only one number to call.
From that one call, we can manage all your IT problems. You won’t be given the runaround by customer service representative after customer service representative.
CBCC offers a single touchpoint to handle the issue.
Yes, we can check to see if your internet is working normally and if that’s the issue, great, we’ve got you covered. But if that’s not the problem, we’ll keep working with you to solve it, whatever it is, and get you back to work as soon as possible.
Cox Business Complete Care offers a single point of contact whenever you encounter problems with any of your devices. Our US-based representatives are available 24/7. One phone number is all you need to get someone to help you with any problem that might come your way. You’ll spend much less time on the phone and much more time running your business.
Apps to Supplement the CBCC Experience
What do you do if your PC refuses to turn on and boot up?
CBCC has got that covered too.
Our CBCC See-Support mobile app allows you connect to our tech support representatives. With your phone’s camera, they’ll be able to see exactly what you can see and can guide you through a fix.
This saves you the cost of a call-out if the problem is something as annoyingly simple as an unplugged cable or a cable that’s been plugged into the wrong port. If it’s something more serious, we can assess that too by your camera phone and get the solution as quickly as possible.
CBCC’s Tech Assistant Application monitors your system and ensures you have the latest security patches and your anti-virus is updated. If there are any issues, they’ll let you know so you get to be in touch with a live tech support agent at the press of a button.
The Tech Assistant App gives you peace of mind and time to relax, knowing that everything is working as it should.
Getting CBCC for Your Small Business
As a small business owner, you probably use all kinds of devices to keep you mobile and connected while you go about the business of building your business.
Whatever industry you’re involved in, CBCC can keep you updated with the constant changes in IT. Along with computers and laptops, we support tablets, and other mobile devices so that you can stay in the loop while you’re on the go.
CBCC can also sort out any problems with your payment processing terminals, printers, and telephone systems. But we don’t just fix things, we also educate you and your organization about IT related business apps, online banking tools, accounting software services and more.
In fact, if you’re not sure if we can support you with something, just ask, because we probably can.
What You Can Do Right Now
Every building has a fire escape and disaster plan in case of emergencies. But you don’t come up with the plan when the building is on fire, or it’s otherwise too late. You need to have it organized before you see the flames.
In the same way, you don’t want to find yourself desperately grasping for a solution when you have an IT emergency. You need to be proactive rather than reactive and get that plan in place before you have a problem.
CBCC gives you that peace of mind, so you don’t have to waste your energy on worrying about what could happen. You can stop visualizing worse case scenarios and keep your focus on what you do best: running your business.
Regardless of what industry you operate in, we know you’ll have core business systems that need to be working properly so that your business can function. Those systems are probably becoming more and more technology-dependent.
At CBCC, we know you don’t want to waste any of your, or your team’s, valuable time figuring out how to get work done, rather than actually doing the work.
What Cox Business Complete Care Can Offer
Cox Business Complete Care offers a way to ensure your business has all the IT support it needs. Here are just a few of the benefits you receive by choosing to work with us:
- You will save time and money by purchasing our low fixed monthly fee. CBCC has a “cancel anytime” policy and you won’t have to try and fix the problem yourself or deal with one of those big box IT stores.
- You only have to make one phone call, and we’ll take care of all your tech issues from that one phone number.
- We have a mobile app and Tech Assistant app to make your CBCC experience even better.
- An unexpected IT problem or breakdown won’t be a problem as you will already have a crisis management plan.
Whether you’re trying to fix a connectivity issue or sort out a pay terminal problem, CBCC gives you and your team 24/7, US-based support. That allows you to keep your attention focused on growing your business. After all, isn’t that what’s important?
Learn more – Visit Cox Business Complete Care
